Since 2016, Harris County MUD 501 (MUD 501) has had a policy in place to allow residents to get a credit on their water bill for certain eligible water leaks that were promptly repaired.
Credits are only available for an “excusable defect,” which generally means a non-obvious or non-visible leak, such as an underground irrigation line leak.
MUD 501 residents must apply for a leak adjustment credit within six months of the date of repair of the excusable defect by completing the leak adjustment form attached to the policy and providing the required documentation for the repair. The form is available here: Leak Adjustment Request Form.
Please be advised that MUD 501 recently amended its leak adjustment policy to require that a customer create an Eye On Water account and register their smart meter with the account in order to be eligible for a leak adjustment credit. The Eye On Water mobile app and website portal allow residents to monitor their daily water use and set up automated leak detection alerts. This can help residents understand their daily water use, including the volume of water used for irrigation and other heavy water use activities, and also may assist residents in detecting leaks more quickly.
For more information on Eye on Water, including instructions on how to register for an Eye On Water account, please visit the smart meter page on the MUD 501 website, at: https://www.hcmud501.org/water-sewer/smart-meter-eyeonwater/.
A copy of the updated leak adjustment policy is available here: Leak Adjustment Policy.