Delayed Recycling Collection – Lakeshore Section

The MUD 501 Board received reports today that recycling collection did not occurred as scheduled on Tuesday in the Lakeshore section.

We notified Texas Pride, and they stated they are sending personnel to collect the remaining materials this evening. We appreciate your patience.

A Message from HC MUD 501’s Garbage and Recycling Provider, Texas Pride Disposal

To Our Valued Customer,

We are excited to announce that Texas Pride Disposal has entered a strategic and financial partnership with NMS Capital. Our partnership with NMS comes at a critical moment and inflection point in Texas Pride’s great 10+ year company history. Given NMS’ experience in the waste space, and successful track record of working with growing, founder-owned businesses just like Texas Pride, we are excited to launch into the future with their support.

NMS brings capital and operational backing that will help drive Texas Pride’s growth while also bolstering our operations, ensuring that we are in prime position to provide consistent and best in class service to our customers as the company continues to grow. NMS Capital currently manages assets in excess of $1.5 billion and is committed to supporting Texas Pride’s growth initiatives, including but not limited to investments in maintenance, safety, technology, service area and service line expansion and equipment purchases.

Beyond financial backing, this relationship will provide a wealth of experience and knowledge through a partnership with long-time industry executive, NMS Operating Executive Chuck Casalinova. Chuck brings 40 years of experience and relationships through his work in various management roles in the industry, including extensive experience operating in the state of Texas. My team and I will continue to be responsible for all day-to-day functions of Texas Pride, while leveraging Chuck as a strategic resource and advisor to support us as we focus on scaling the business and enhancing operations.

We thank you again for your loyalty. As we move forward, we are extremely excited about our new partnership and the support that it will provide me, and the entire Texas Pride Disposal team, to deliver for our customers. The inner kid in me who chased the garbage truck down the street is still vibrantly passionate about what we do. Now partnered with a strong capital group, we are in an excellent position to deliver and are more excited than ever about the future of Texas Pride Disposal.

Thank you,

Kevin Atkinson, Founder and CEO
Texas Pride Disposal
7705 Hall Rd, Houston, TX 77075

Notice to Customer Regarding Extreme Weather Emergency

The Public Utility Commission’s rule in Title 16, Chapter 24 Texas Admin. Code § 24.173(d) prohibits your water and sewer provider from imposing a late fee or from disconnecting your retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over.

An extreme weather emergency is defined as a period beginning when the previous day’s highest temperature in your area did not exceed 28 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for your area.  For purposes of these requirements, an extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.

Your water and sewer provider is required to offer a payment schedule if you timely request a payment schedule.  If you are affected by an extreme weather emergency, you may request a payment schedule from your water and sewer provider for unpaid bills that are due during the extreme weather emergency.

If you timely request a payment schedule, your water and sewer provider is prohibited from disconnecting service for nonpayment of bills that are due during an extreme weather emergency.  However, once a payment schedule is offered, disconnections may resume if you (1) decline to accept the payment schedule in a timely manner, or (2) violate the terms of the payment schedule.

If you have a bill from your water and sewer provider due during an extreme weather emergency, then you qualify to request a payment schedule by contacting our office at: Customer Service at 832-467-1599, 8 AM – 5 PM,  M-F.

Aviso Al Cliente Sobre Emergencia Por Condiciones Del Tiempo Extremas

La regla de la Comisión de Servicios Públicos en el Título 16, Capítulo 24, del Código Administrativo de Texas § 24.173(d) prohíbe a su proveedor de agua y alcantarillado imponer un cargo por mora o desconectar su servicio minorista de agua o alcantarillado por falta de pago de las facturas adeudadas durante una emergencia por condiciones del tiempo extremas hasta después de que la emergencia haya terminado.

Una emergencia por condiciones del tiempo extremas se define como un periodo que comienza cuando la temperatura más alta del día previo en su área no superó los 28 grados Fahrenheit y se prevé que la temperatura permanecerá en ese nivel o debajo de él durante las siguientes 24 horas según los informes más cercanos del Servicio Meteorológico Nacional para su área.   A efectos de estos requisitos, una emergencia por condiciones del tiempo extremas finaliza el segundo día laborable en que la temperatura supera los 28 grados Fahrenheit.

Su proveedor de agua y alcantarillado debe ofrecer un programa de pago si usted lo solicita oportunamente.   Si se ve afectado por una emergencia por condiciones del tiempo extremas, puede solicitar un programa de pago a su proveedor de agua y alcantarillado para las facturas impagas adeudadas durante la emergencia por condiciones del tiempo extremas.

Si solicita oportunamente un programa de pago, su proveedor de agua y alcantarillado tiene prohibido desconectar el servicio por falta de pago de las facturas impagas adeudadas durante una emergencia por condiciones del tiempo extremas.   Sin embargo, una vez que se ofrece un programa de pago, las desconexiones pueden reanudarse si usted (1) se niega a aceptar oportunamente el programa de pago, o (2) viola los términos del programa de pago.

Si tiene una factura de su proveedor de agua y alcantarillado impaga adeudada durante una emergencia por condiciones del tiempo extremas, entonces tiene derecho a solicitar un programa de pago comunicándose con nuestra oficina en: servicio al cliente at 832-467-1599, 8 AM – 5 PM,  M-F.

No Recycle Collection – Tuesday, December 27th

The MUD 501 Board was notified late Tuesday evening that Texas Pride has suspended recycle service on Tuesday, December 27th in order to continue to catch up from service delays and cancellations during the recent freeze event.

The next recycling collection will be next Tuesday, January 3, 2023.

For comments or questions, please contact Texas Pride, at (281) 342-8178, or service@texaspridedisposal.com. We apologize for any inconvenience from this unexpected development.

WHCRWA Has Resumed Normal Operations

The following is a message from the West Harris County Regional Water Authority, which supplies water to the Harris County MUD 500/Towne Lake Service Area, including Harris County MUD Nos. 500 (for its internal boundaries), 501, 502, and 503.

The WHCRWA has resumed normal operations.

Thank you for your cooperation and assistance during the course of the freeze event!

WHCRWA Not Receiving Water from City at This Time – Please Conserve Water

The following is a message from the West Harris County Regional Water Authority, which supplies water to the Harris County MUD 500 Service Area, including Harris County MUD Nos. 500 (for its internal boundaries), 501, 502, and 503.

At the City of Houston’s request, the WHCRWA has turned off the valve connecting it to the City’s water system and is not receiving water from the City at this time.

WHCRWA’s water supplies will be limited and most retail water suppliers will utilize groundwater wells to meet demands. Please make every effort to reduce water consumption at this time.

WHCRWA will continue to keep you updated as this situation evolves.

WHCRWA Requests a Voluntary Reduction in Water Usage

The following is a message from the West Harris County Regional Water Authority, which supplies water to the Harris County MUD 500 Service Area, including Harris County MUD Nos. 500 (for its internal boundaries), 501, 502, and 503.

The West Harris County Regional Water Authority (WHCRWA) continues to monitor the impacts of this freeze event and is anticipating a reduction in surface water delivery from the City of Houston.

The WHCRWA requests your assistance by voluntarily reducing water usage. Please conserve water as much as possible as we navigate this weather event.

Freezing Weather Notification

Winter weather and freezing temperatures are expected this week across Texas. The National Weather Service is forecasting widespread freezing temperatures on Friday and Saturday morning (12/23 – 12/24). In such conditions, it is imperative to protect the “Four P’s”: People, pets, pipes and plants.

People

  • Keep warm, stay inside if possible.
  • If you need to go out, dress in layers and wear hats, gloves and an appropriate coat.
  • Avoid overexertion, as cold weather puts added strain on your body.

Pets

  • Bring pets inside, and move other animals or livestock to sheltered areas.
  • Keep adequate food and water available.

Pipes

  • Disconnect outdoor hoses, drain and store in protected area.
  • Wrap exposed faucets and pipes – including those outside the house or in unheated crawl spaces, attics, garages and other areas.

Plants

  • Bring potted plants inside or store in garage near interior wall to provide extra warmth and protection from wind.
  • For cold-sensitive outdoor plants, put down extra mulch and consider covering with a cloth fabric of some kind to shield the plants from wind and frost.

Additionally, if you have an irrigation system, turn off the water to the system at your backflow preventer and then drain the system so your irrigation pipes and sprinkler heads are not damaged.

As it pertains to the dripping of faucets, we are asking and advising our residents and customers NOT to drip their faucets. This could cause a dip in water pressure at your facility. If you reside within the greater Houston area and are part of the Regional Water Authorities (West Harris County Regional Water Authority, North Fort Bend Regional Water Authority, North Harris County Regional Water Authority), or receive water from the City of Houston, dripping faucets will put a strain on the system resulting in low pressure or even depleting the water system.

The following sites can also be used as a source of information and to keep you updated:

Message from Texas Pride Regarding Garbage Collection Service Update – Friday, December 23rd

As our team’s safety is our number one priority, garbage services will be on a delayed start on Friday, December 23rd to avoid any issues with frozen roadways and hypothermia with our crew members.  At this time, we do not know what time routes will be starting, so we ask that you continue to place your garbage out by 7:00 a.m. on Friday.

We appreciate your understanding and respect for the well-being of our team, and wish everyone happy holidays!