Author: HCMUD 501

MUD 501 Partners with Towne Lake Community Association for Enhanced Security Patrol

Over the past year, the MUD 501 Board has received reports of increased security incidents and other security concerns throughout the Towne Lake community, including within MUD 501, and in the surrounding areas. The Towne Lake Community Association (Association) also was notified of those reports and responded last summer by approving an increase to their contract with the Harris County Sheriff’s Office to provide two additional deputies for security patrol in the Towne Lake community.

In December 2022, in response to budgetary pressure from the additional security costs, the Association’s Board approached MUD 501 and MUD 502 to request that the Districts contribute to the cost of the two additional deputies. The MUD 501 Board agreed to fund the cost of one of the additional deputies for the current contract year, which runs from October 1, 2022, to September 30, 2023. It is our understanding the MUD 502 Board agreed to fund the cost of the second additional deputy for the current contract year.

Under MUD 501’s agreement with the Association, the Association will continue to administer the contract with the Sheriff’s Office. The MUD 501 Board, however, will receive monthly reports from the Sheriff’s Office and will work with both the Sheriff’s Office and the Association to address any issues that may arise under the contract. The MUD 501 Board also has established a Security Committee to continue working with the Association and the other MUDs within the Towne Lake community to continue to ensure that all security issues are identified and addressed. Please rest assured that the MUD 501 Board takes security concerns in our community very seriously and is working diligently to ensure they are addressed.

Improvements to Garbage Collection Services

The MUD 501 Board was recently notified by its garbage and recycling provider, Texas Pride, that in an effort to improve garbage collection services within the community, Texas Pride will be adding an additional garbage truck to service MUD 501.  Please be advised that you may notice changes to the time of day when your garbage is collected as routes are modified to accommodate the additional truck.  Please continue to place your garbage in trash cans or bags at the curb or near your garage in a location visible from the street by 7:00 a.m. on each Tuesday and Friday collection day.

If you have any questions or would like additional information, please visit the MUD 501 Trash and Recycling page, at https://www.hcmud501.org/trash-recycling/, or contact Texas Pride, at (281) 342-8178 ( M-Th, 8:00-5:00; F 8:00-4:00 ).

Save the Date for the Spring 2023 Community Shred Event

For the second year in a row, and just in time for tax season, the MUD 501 Board has partnered with the Towne Lake Community Association for the Towne Lake Foundation to host the next community shred event for all Towne Lake residents, on Saturday, April 29, 2023, from 9:00 am – 1:00 pm.

The event has returned to its previous location at the Lakehouse Parking Lot, at 10000 Towne Lake Parkway. We look forward to seeing you there!

Click here to view event flyer.

Heritage Car Show

DeBra Edwards, John Casey and Wayne Tyson participated in the Heritage Car Show on Saturday, February 25, 2023. They enjoyed meeting MUD 501 residents and spreading the word about the EyeOnWater app!

Delayed Recycling Collection – Lakeshore Section

The MUD 501 Board received reports today that recycling collection did not occurred as scheduled on Tuesday in the Lakeshore section.

We notified Texas Pride, and they stated they are sending personnel to collect the remaining materials this evening. We appreciate your patience.

A Message from HC MUD 501’s Garbage and Recycling Provider, Texas Pride Disposal

To Our Valued Customer,

We are excited to announce that Texas Pride Disposal has entered a strategic and financial partnership with NMS Capital. Our partnership with NMS comes at a critical moment and inflection point in Texas Pride’s great 10+ year company history. Given NMS’ experience in the waste space, and successful track record of working with growing, founder-owned businesses just like Texas Pride, we are excited to launch into the future with their support.

NMS brings capital and operational backing that will help drive Texas Pride’s growth while also bolstering our operations, ensuring that we are in prime position to provide consistent and best in class service to our customers as the company continues to grow. NMS Capital currently manages assets in excess of $1.5 billion and is committed to supporting Texas Pride’s growth initiatives, including but not limited to investments in maintenance, safety, technology, service area and service line expansion and equipment purchases.

Beyond financial backing, this relationship will provide a wealth of experience and knowledge through a partnership with long-time industry executive, NMS Operating Executive Chuck Casalinova. Chuck brings 40 years of experience and relationships through his work in various management roles in the industry, including extensive experience operating in the state of Texas. My team and I will continue to be responsible for all day-to-day functions of Texas Pride, while leveraging Chuck as a strategic resource and advisor to support us as we focus on scaling the business and enhancing operations.

We thank you again for your loyalty. As we move forward, we are extremely excited about our new partnership and the support that it will provide me, and the entire Texas Pride Disposal team, to deliver for our customers. The inner kid in me who chased the garbage truck down the street is still vibrantly passionate about what we do. Now partnered with a strong capital group, we are in an excellent position to deliver and are more excited than ever about the future of Texas Pride Disposal.

Thank you,

Kevin Atkinson, Founder and CEO
Texas Pride Disposal
7705 Hall Rd, Houston, TX 77075

Notice to Customer Regarding Extreme Weather Emergency

The Public Utility Commission’s rule in Title 16, Chapter 24 Texas Admin. Code § 24.173(d) prohibits your water and sewer provider from imposing a late fee or from disconnecting your retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over.

An extreme weather emergency is defined as a period beginning when the previous day’s highest temperature in your area did not exceed 28 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for your area.  For purposes of these requirements, an extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.

Your water and sewer provider is required to offer a payment schedule if you timely request a payment schedule.  If you are affected by an extreme weather emergency, you may request a payment schedule from your water and sewer provider for unpaid bills that are due during the extreme weather emergency.

If you timely request a payment schedule, your water and sewer provider is prohibited from disconnecting service for nonpayment of bills that are due during an extreme weather emergency.  However, once a payment schedule is offered, disconnections may resume if you (1) decline to accept the payment schedule in a timely manner, or (2) violate the terms of the payment schedule.

If you have a bill from your water and sewer provider due during an extreme weather emergency, then you qualify to request a payment schedule by contacting our office at: Customer Service at 832-467-1599, 8 AM – 5 PM,  M-F.

Aviso Al Cliente Sobre Emergencia Por Condiciones Del Tiempo Extremas

La regla de la Comisión de Servicios Públicos en el Título 16, Capítulo 24, del Código Administrativo de Texas § 24.173(d) prohíbe a su proveedor de agua y alcantarillado imponer un cargo por mora o desconectar su servicio minorista de agua o alcantarillado por falta de pago de las facturas adeudadas durante una emergencia por condiciones del tiempo extremas hasta después de que la emergencia haya terminado.

Una emergencia por condiciones del tiempo extremas se define como un periodo que comienza cuando la temperatura más alta del día previo en su área no superó los 28 grados Fahrenheit y se prevé que la temperatura permanecerá en ese nivel o debajo de él durante las siguientes 24 horas según los informes más cercanos del Servicio Meteorológico Nacional para su área.   A efectos de estos requisitos, una emergencia por condiciones del tiempo extremas finaliza el segundo día laborable en que la temperatura supera los 28 grados Fahrenheit.

Su proveedor de agua y alcantarillado debe ofrecer un programa de pago si usted lo solicita oportunamente.   Si se ve afectado por una emergencia por condiciones del tiempo extremas, puede solicitar un programa de pago a su proveedor de agua y alcantarillado para las facturas impagas adeudadas durante la emergencia por condiciones del tiempo extremas.

Si solicita oportunamente un programa de pago, su proveedor de agua y alcantarillado tiene prohibido desconectar el servicio por falta de pago de las facturas impagas adeudadas durante una emergencia por condiciones del tiempo extremas.   Sin embargo, una vez que se ofrece un programa de pago, las desconexiones pueden reanudarse si usted (1) se niega a aceptar oportunamente el programa de pago, o (2) viola los términos del programa de pago.

Si tiene una factura de su proveedor de agua y alcantarillado impaga adeudada durante una emergencia por condiciones del tiempo extremas, entonces tiene derecho a solicitar un programa de pago comunicándose con nuestra oficina en: servicio al cliente at 832-467-1599, 8 AM – 5 PM,  M-F.

No Recycle Collection – Tuesday, December 27th

The MUD 501 Board was notified late Tuesday evening that Texas Pride has suspended recycle service on Tuesday, December 27th in order to continue to catch up from service delays and cancellations during the recent freeze event.

The next recycling collection will be next Tuesday, January 3, 2023.

For comments or questions, please contact Texas Pride, at (281) 342-8178, or service@texaspridedisposal.com. We apologize for any inconvenience from this unexpected development.

WHCRWA Has Resumed Normal Operations

The following is a message from the West Harris County Regional Water Authority, which supplies water to the Harris County MUD 500/Towne Lake Service Area, including Harris County MUD Nos. 500 (for its internal boundaries), 501, 502, and 503.

The WHCRWA has resumed normal operations.

Thank you for your cooperation and assistance during the course of the freeze event!