Author: HCMUD 501

Boil Water Notice for Community Public Water Systems

Harris County Municipal Utility District No. 500, as Master District, provides the potable (drinking) water supply to the Towne Lake Master District Service Area, including Harris County Municipal Utility District Nos. 500, 501, 502, and 503. Due to reduced system pressure, the Texas Commission on Environmental Quality has required the Master District’s public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

The Master District respectfully requests that customers conserve water by reducing all unnecessary water usage, including dripping of faucets, and isolate and shut off any leaking pipes promptly.

If you have questions concerning this matter, you may contact the Master District’s operator, Environmental Development Partners, at 832-467-1599 or customerservice@edpwater.com. This problem was caused by the unprecedented winter storm. Once conditions return to normal, we will post the appropriate notice.

Upcoming Holiday Garbage and Recycling Schedule

Due to the Christmas holiday, there will be no garbage or recycling collection on Tuesday, December 25, 2018. There will be normal garbage collection only on Friday, December 28, 2018, and there will be normal garbage and recycling collection on News Years Day, Tuesday, January 1, 2019.

The Harris County MUD No. 501 Board wishes everyone a safe and happy holiday season.

Update on Garbage Collection in Harris County MUD 501

Unfortunately, because of the large backlog from the Harvey storm event and the limited availability of equipment during their recovery, Residential Recycling was not able to collect garbage in Harris County MUD 501 yesterday as anticipated. Residential Recycling has stated they plan to begin garbage collection only (no recycling) this afternoon, and they expect to continue working through the weekend until household garbage collection in the District is complete. As previously mentioned, Residential Recycling is prioritizing collection of household waste and may not collect storm debris at this time. Please continue to monitor the District’s website for additional information on garbage and recycling collection.

Garbage Collection Will Occur on Friday

Residential Recycling has confirmed they will provide garbage collection only (no recycling) tomorrow, September 1st in Harris County MUD 501. They are prioritizing household garbage collection, so storm debris may not be collected tomorrow.

Because they are still catching up from having to suspend operations during the Harvey storm and flood event, Residential Recycling may not be able to begin garbage collection in the District until the afternoon. They will begin collection as soon as possible, so please place your garbage in the normal garage door collection location by 7 a.m. as usual.

Please be advised garbage collection services may last later into the evening than usual. The District appreciates your patience and understanding as we begin to recover from this unprecedented storm event.

Harris County MUD 501 Water Is Safe to Drink

Contrary to reports on social media, the District’s operator, Environmental Development Partners, has confirmed that the Harris County MUD 501 water system is working properly and the water is safe to drink. If any issues arise with the water supply, the District plans to post the information on its website and send an email alert to those who have subscribed to the District’s email distribution list. To sign up for Harris County MUD 501 alerts, please click here.

No Garbage and Recycling Collection on Tuesday

Due to the ongoing flooding and hazardous conditions from tropical storm Harvey, Residential Recycling and Refuse of Texas will NOT be providing garbage or recycling collection on Tuesday, August 29th. Residential Recycling will continue to evaluate conditions later this week to determine the next collection date. Please monitor the District’s website for additional information as it develops. The District appreciates your patience during this extreme weather event.

Mission Statement

Harris County Municipal Utility District No. 501 (Harris County MUD 501) was created by the Texas Commission on Environmental Quality in August 2007, to provide public water, sewer, drainage, and other services to the residents and property owners living within the boundaries of the district. Operating as a municipal utility district, or MUD, allows Harris County MUD 501 the flexibility to customize services and respond to opportunities that benefit our residents. Harris County MUD 501, as a political subdivision of the State of Texas, seeks to:

  • Provide high quality water, sewer, drainage, trash and other services to its residents at a competitive cost;
  • Be responsive to resident questions and requests;
  • Require excellent performance and responsiveness from the consultants and contractors it engages;
  • Display transparency and community outreach by making Harris County MUD 501 documents/meeting information available through this website and encouraging attendance at the District’s board meetings, and town hall meetings;
  • Promote water conservation through communication, education and a water rate structure that  encourages residents to minimize water usage; and
  • Implement a tax rate setting process that ensures adherence with the requirements associated with servicing internal debt, complying with contractual obligations, and providing sufficient revenue for District operations, while at the same time striving to be competitive and responsive to our residents.

Contact Us

To report a water service outage or problem 24/7, please contact Harris County MUD 501’s operator, EDP Water at (832) 467-1599.

We are happy to answer any questions that you may have, which you may submit by completing the information below. We aim to respond in a timely manner. In the meantime, please look over the website for useful information pertaining to Harris County MUD 501.

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