Water

Boil Water Notice for Community Public Water Systems

Harris County MUD No. 500 – TX1013390
Harris County MUD No. 501 – TX1013403
Harris County MUD No. 502 – TX1013494

Harris County Municipal Utility District No. 500, as Master District, provides the potable (drinking) water supply to the Towne Lake Master District Service Area, including Harris County Municipal Utility District Nos. 500, 501 and, 502. Due to reduced system pressure, the Texas Commission on Environmental Quality has required the Master District’s public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

The Master District respectfully requests that customers conserve water by reducing all unnecessary water usage, including dripping of faucets, and isolate and shut off any leaking pipes promptly.

If you have questions concerning this matter, you may contact the Master District’s operator, Environmental Development Partners, at 832-467-1599 or customerservice@edpwater.com. This problem was caused by the unprecedented winter storm. Once conditions return to
normal, we will post the appropriate notice.

Boil Water Notice for Community Public Water Systems

Harris County Municipal Utility District No. 500, as Master District, provides the potable (drinking) water supply to the Towne Lake Master District Service Area, including Harris County Municipal Utility District Nos. 500, 501, 502, and 503. Due to reduced system pressure, the Texas Commission on Environmental Quality has required the Master District’s public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

The Master District respectfully requests that customers conserve water by reducing all unnecessary water usage, including dripping of faucets, and isolate and shut off any leaking pipes promptly.

If you have questions concerning this matter, you may contact the Master District’s operator, Environmental Development Partners, at 832-467-1599 or customerservice@edpwater.com. This problem was caused by the unprecedented winter storm. Once conditions return to normal, we will post the appropriate notice.

Harris County MUD No. 500 – Master Notice Regarding Water Supply

Harris County Municipal Utility District No. 500, as Master District, provides the potable (drinking) water supply to the Towne Lake Master District Service Area, including Harris County Municipal Utility District No. 501. The Master District purchases the potable water it provides to the Master District Service Area from the West Harris County Regional Water Authority (Authority). This morning, the operator for the Authority notified the Master District’s operator, Environmental Development Partners (EDP), that the City of Houston had shut off its water supply to the Authority due to the ongoing weather conditions.

The Master District maintains interconnects with nearby municipal utility districts to provide potable water during service outages. This afternoon, EDP confirmed that the interconnect with the adjoining municipal utility district, Remington Municipal Utility District No. 1 (Remington), has been opened and is providing potable water service to the Master District Service Area at this time. EDP currently expects that the water supply provided by Remington should be sufficient to serve the Master District Service Area. However, the Master District encourages all residents to be mindful of water usage and to isolate and shut off any leaking pipes or other fixtures promptly.

Due to regional communication issues, please be advised that EDP’s telephone system currently is not operational. In addition, due to the high volume of e-mail requests and expected high volume of calls once phone service is re-established, response times may be significantly longer than usual. We appreciate your patience through these extremely challenging conditions.

Meter Replacement Program

The Board of Directors (Board) of Harris County MUD 501 (District) recently made the decision to replace its existing mechanical water meters throughout the District with ultra sonic meters.

These new meters will include a smart feature, available via Internet browser and smart phone app, that provides the customers and the District the ability to monitor water use on a near-real time basis.

The District-wide meter replacement process should take approximately five months to complete, and at the conclusion of this effort the smart feature on the meters will be activated, which we anticipate to be sometime in the spring or early summer.

The Board anticipates sending out additional communications regarding this project in the coming months.

Save Money by Saving Water on Your Landscape Watering

Landscape watering is the largest consumer of water.

Spring is the time to turn your sprinkler system on. Before you do, you need to make sure that the components of your sprinkler system are working properly.

  1. Check the controller to make sure the number of days you water is correct and that the length of time each station runs meets the needs of the plants that are being watered. If you see water running down the street during or after you water your lawn you need to shorten the amount of time you are watering each station.
  2. Check for broken pipes in your system by looking for pooling water or soft wet spots in your yard.
  3. Check for and replace broken sprinkler heads.
  4. Adjust the sprinkler heads so that they are watering the correct area and not your fence, your house and or the street.

If you are not able to do this yourself, then contact a licensed sprinkler/irrigation company to check your system and then have them make any needed repairs.

MUD 501 Update Regarding City of Houston Water Main Break

MUD 501 receives drinking water from MUD 500, in its capacity as Master District. The water source for MUD 500 is the West Harris County Regional Water Authority (“WHCRWA”), which obtains treated surface water from the City of Houston (“City”).

As you may be aware, in response to a 96” water main break in the City’s system around noon yesterday, the City issued a Boil Water Notice yesterday evening. Please be aware that the WHCRWA is not issuing or requiring systems receiving water from the WHCRWA, including MUD 501, to issue a Boil Water Notice.

According to correspondence from the WHCRWA operator, which is available here, the drinking water supplied to the WHCRWA, including the MUD 501 water supply, has not been affected by the City’s water main break and continues to remain in compliance with all state and federal requirements.

How to Read Your Water Meter

How to Read Your Water Meter (PDF)

As a homeowner, there are several reasons why it is helpful to be able to locate and read your water meter. First, you can determine just how much water you use in a day. As an example, by reading your meter at the beginning and the end of a day you can compare the two reads and tell how much water you and your family used that day.

Another helpful tool in understanding your meter reading is to detect leaks early. If you turn off all faucets and any equipment that uses water in your home, look at your meter and the leak indicator or low flow indicator is still turning, then you have a leak somewhere. The speed at which the indicator is turning determines how large the leak is. Here are some tips to help you find and read your water meter.

Your water meter is generally located near the curb in front of your home close to the sidewalk. For a corner lot it may be on the side of your home. Water meters are typically housed in a concrete or plastic box that may be marked “water” (as shown in the above photo). Carefully remove the lid by using a tool such as a large screwdriver or pliers. Look out for “creepy crawlies” that may be using your meter box as their home!

The picture on the left shows the water meter face and how to read the meter register. For specific information on rates, billing information and FAQ’s call Inframark, LLC at 832-467-1599 or visit Inframark, LLC’s website at: http://www.edpwater.com and look for the link to HC MUD 501. Please also be sure to visit the FAQs page for more helpful information: https://www.edpwater.com/faqs.